Frequently Asked Questions
Booking & Appointments
Do I need to pay a deposit when booking?
Yes, we require a deposit to secure your appointment. The deposit goes toward your final balance and is non-refundable.
What happens if I need to reschedule?
You can reschedule up to 1 time before your appointment. If you reschedule within the allowed time, your deposit will be transferred. If you need to cancel within 24 hours of your appointment your is forfeited and a cancellation fee of $50 will be required before you can book again. 2 or more consecutive cancellations may result in blocked from booking.
Do you accept walk-ins?
For the safety of our staff and clients, we do no take walk-ins. All appointments must be booked online.
What if my Stylist Cancels?
We respect your time! If your stylist ever needs to reschedule, we will notify you as soon as possible and provide alternative options.
Services & Policies
Do you wash hair before styling?
Yes! We offer Cleanse, Condition & Blow Dry (CCB) for $40. You may request it anytime by adding to the notes of your booking or sending us a message through the secure client portal.
How long do appointments take?
Service times vary based on style and your hair length and density. Times listed in he bookings are AVERAGE completion times. Times will extend for added services. We ask that you do not make plans immediately after because we do not practice rush styling.
What Products do You Use?
We use salon-quality, professional-grade products that prioritize scalp health, moisture, and hair protection.
Do you offer micro-braids?
No, micro-braids are not offered. The number one reason is because it not a safe option for protective styling. Heavy hair on small strands of your natural hair will lead to breakage and eventually hair loss. We highly recommend you seek a Micro Braid Specialist to ensue a healthy outcome.
Whats the difference between kinky twists and senegalese twists?
Generally the two are the same, the difference is the type of hair used. Kinky twists are done with marely or kinky hair and provide a more natural, kinky, puffy, look. Senegalese twists are done using smoother hair resulting in a sleeker finish, and more flexiblity with styling.
What is the perimeter option for crochet?
This is when your perimeter hairline (edges) are done to look like individual braids or twists. The middle portion of your hair is braided down with the hair crocheted in. This option works well for those with long hair and don't want their natural hair to show or friz in the braids.
Will I have a headache after my braids are done?
None of my clients have ever complained of their braids being too tight or giving them headaches. This is because my braiding techinique is designed with the natural, safe hair growth in mind. It works to reduce stress on hair and in particular your hairline. If you feel your braids are too tight or you are experiencing headaches, please call to come back in and have them loosened.
How long will my braids/twists last?
Longevity depends on how well you take care of it. Braids and twists can last anywhere from 4 to 8 weeks. It is strongly recommended not to go beyond 8 weeks because healthy hair needs to breathe. For instructions on how to care for your braids or twists CLICK HERE
Salon Experience
Do you offer WIFI?
Yes! We provide free WiFi and lap desks for clients who need to work during their appointment.
Can I Bring my Kids to my Appointment.
For safety reasons and to maintain a professional, relaxing environment, we do not allow additional guests or children at appointments. We kindly ask that you attend your appointment alone. Additionally, we only service clients ages 10 and up. Thank you for understanding and helping us ensure the best experience for all clients
Can I bring my own Snacks and Drinks?
You are more than welcome to bring any snacks and drinks to your appointment.
Pricing & Payments
What Payment Methods do you accept?
We DO NOT ACCEPT CASH
We DO ACCEPT
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CashApp
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Tap To Pay
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All Major Credit/Debit Cards
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Payment Online
Why are your prices lower than other salons in Austin?
We believe in quality, affordability, and transparency. We offer top-tier service at competitive prices because we value our clients.